Privacy Policy

Who we are

PodPro Australia ("we", "us", "our") provides podcast production, studio hire and content marketing services from 6/93 W Burleigh Rd, Burleigh Heads QLD 4220. This policy explains how we handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only collect information we need in order to work with you. That can include:

• Your name, email address, phone number and business name when you enquire or book
• Details you give us about your business, your audience and your content goals
• Recordings, images and other material produced during a studio session or production
• Billing details needed to invoice for services
• Technical information about how you use this website, such as pages viewed and referring site

How we collect it

We collect information directly from you when you complete a form on this site, book a call, email or phone us, or engage us for a project. We also collect limited technical information automatically through analytics when you browse this website.

How we use it

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver the services you have engaged us for
• Manage bookings, scheduling and invoicing
• Send you updates about your project
• Send marketing emails where you have opted in, which you can unsubscribe from at any time
• Improve this website and our services

Recordings and published content

Where you engage us to produce a podcast or video, the resulting content is intended for publication. We agree the scope of that publication with you before recording. If you or a guest want material removed after publication, contact us and we will work through what can be done with the platforms involved.

Who we share it with

We do not sell personal information. We share it only with service providers who help us operate, such as our customer relationship platform, email delivery, analytics, hosting and publishing platforms including YouTube, Spotify and Apple Podcasts. Some of these providers store data overseas. We take reasonable steps to ensure they handle information appropriately.

Cookies and analytics

We use Google Analytics 4 to understand visits, traffic sources and actions such as successful enquiries and booking-link clicks. We use Microsoft Clarity for session recordings and heatmaps to understand how visitors interact with our pages. These services may use cookies and collect technical information about your browser, device and visit.

Enquiry fields are masked in Clarity, and we do not send your enquiry answers, name, email address or phone number as analytics event parameters. Information you submit through an enquiry form is sent separately to our customer relationship platform so we can respond to you.

You can block or delete cookies through your browser settings. For more information, see Google's privacy policy and Microsoft's privacy statement.

Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only as long as we need it for the purpose it was collected or as required by law.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email [email protected] and we will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, contact us first at [email protected] so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact

PodPro Australia
6/93 W Burleigh Rd, Burleigh Heads QLD 4220
[email protected]
+61 448 840 002